Thursday, February 14, 2013

Troubleshooting

I feel like I haven't accomplished much this week, but that is probably due to the fact that I have hit a lot of snags.  Turns out I will likely not be able to use Camtasia after all.  My site supervisor provided me with a Windows license key, but I'm unable to split the hard drive of my Mac to run Windows because I simply don't have enough space.  Looks like my options at this point are either to shell out the money for Camtasia Mac or to use ScreenFlow which is a very similar program that my husband already has on his computer.  I'm a bit frustrated that I spent so much time learning Camtasia when I might not even get to use it, but I think ScreenFlow is very similar so hopefully it will be quick to get back on track.

I have also been unable to obtain network access this week.  The IT department at WAS tried to use my home IP address to make a hole in their firewall so that I could get at the new website before it goes live.  This didn't work so I then provided my work IP address to see if that would work, but no such luck.  I'm not really sure what's wrong...is it my IP or the work around they are trying to do?  Either way, I'm at a standstill in terms of accessing the new version of the website.  My site supervisor is hoping it will go live sometime in early March so in the meantime I will do as much as I can to write tutorial scripts and then plan to actually film my tutorials after the site is live.  Not the ideal situation, but hopefully something I can handle.

On a more positive note, I finished up the survey I was writing and my site supervisor sent it out to all the WAS clients.  Within a few hours we already had 15 responses!  Yay!  I'm looking forward to going over the results and figuring out which tutorials clients are most interested in having on the WAS website.  This will help me prioritize which videos to make first and hopefully I'll be getting into the nitty gritty of storyboarding and script writing next week!



1 comment:

  1. Well, at least you completed the survey and actually have received responses. There are always technical issues with firewalls and incompatibility of programs and platforms. It can be very frustrating, but at least you are exploring options.

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